Return and refund policy

Key definitions and terms

To help explain things as clearly as possible in this return and refund policy, every time reference is made to any of these terms, they are strictly defined as:

• Cookie: Small amount of data generated by a website and saved by its web browser. It is used to identify your browser, provide analysis, remember information about you, such as your language preference or login information.
• Company: When this policy mentions "company", "we", "us" or "ours", refers to Tuvapeo, which is responsible for its information under this return and refund policy.
• Platform: website of the Internet, web application or digital application for the public of Tuvapeo.
• Customer: Refers to the company, organization or person registered to use the Tuvapeo service to manage relations with its consumers or users of the service.
• Device: Any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Tuvapeo and use services.
• Service: Refers to the service provided by Tuvapeo as described in the relative terms (if available) and on this platform.
• Website: The Tuvapeo site, which can be accessed through this URL: https://tuvapeo.com/
• You: a person or entity that is registered with Tuvapeo to use the services.

Return and refund policy

Thanks for buying in Tuvapeo. We appreciate the fact that you like to buy the things we build. We also want to make sure you have a rewarding experience while exploring, evaluating and buying our products.

As with any purchase experience, there are terms and conditions that apply to transactions in Tuvapeo. We will be as short as our lawyers allow it. The main thing to remember is that when making an order or making a purchase in Tuvapeo, it accepts the terms established below together with the Tuvapeo Privacy Policy.

If there is any problem with the product you bought, or if you are not satisfied with it, you have 14 days to issue a refund and return the item.

If you want to return a product, the only way would be to follow the following guidelines:

• The product has to be free of damage, if we find any damage to the product we will cancel its refund immediately.

Refunds

In Tuvapeo we promise to serve our customers with the best products. Each of the products you choose are thoroughly inspected, are verified in search of defects and package with great care. We do this to make sure you fall in love with our products.

Unfortunately, there are times when we may not have the products you choose in stock or have some problems with our inventory and quality control. In such cases, we may have to cancel your order. He will be informed about it in advance so that he does not have to worry unnecessarily about his order. If you have bought through online payment (not against refund), you will be reimbursed once our equipment confirms your application.

We carry out a thorough quality control before processing the order requested. We are maximum care when packing the product. At the same time, we make sure the packaging is good so that the items are not damaged during transport. Keep in mind that Tuvapeo is not responsible for damage caused to articles during transit or transport.

We will review your returned product as soon as we receive it and if you follow the aforementioned guidelines, we will proceed to issue a reimbursement of your purchase. Your refund can take a couple of days to process, but you will be notified when you receive your money.

Shipping

Tuvapeo is responsible for return shipping costs. Each return shipment is paid by Tuvapeo, even if the article did not have free shipping first.

Your consent

By using our platform, registering an account or making a purchase, therefore accepts our policy of returns and reimbursements and accepts its terms.

Changes in our returns and reimbursement policy

We can update, amend or make changes in this document to accurately reflect our service and our policies. Unless the law requires otherwise, these changes will be published in a prominent way here. Then, if you continue using the service, you will be subject to the updated return and refund policy. If you do not want to accept this or any updated refund and refund policy, you can eliminate your account.

Contact us

If for some reason you are not fully satisfied with any good or service that we provide, do not hesitate to contact us and discuss any of the problems that are going through our product.

• Through email: info@tuvapeo.com
• Through the phone number: +34 657 756 213
• Through this link: https://tuvapeo.com/pages/contact