Privacy Policy

Tuvapeo ("we", "ours" or "us") undertakes to protect their privacy. This privacy policy explains how Tuvapeo collects, uses and disseminates your personal information.

This privacy policy applies to our website, https://tuvapeo.com/ and its associated subdomains (collectively, our “service”) together with our application, Tuvapeo. By accessing or using our service, you indicate that you have read, understood and accepted our collection, storage, use and dissemination of your personal information as described in this privacy policy and in our terms of service.

Key definitions and terms

To help explain things in the clearest possible way in this privacy policy, every time reference is made to any of these terms, they are strictly defined as:

• Cookie: Small amount of data generated by a website and saved by its web browser. It is used to identify your browser, provide analysis, remember information about you, such as your language preference or login information.
• Company: When this policy mentions "Company", "We", "Nos" or "Ours", refers to Tuvapeo SL (Mercuri Street, 6. 08940, Cornella de Llobregat (Barcelona). Spain.), Which is responsible for its information under this privacy policy.
• Platform: website of the Internet, web application or digital application for the public of Tuvapeo.
• Country: Where is Tuvapeo or the owners / founders of Tuvapeo, in this case it is GB
• Customer: Refers to the company, organization or person registered to use the Tuvapeo service to manage relations with its consumers or users of the service.
• Device: Any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Tuvapeo and use services.
• IP address: Each device connected to the Internet is assigned a number known as the Internet Protocol Directorate (IP). These numbers are generally assigned in geographical blocks. Often, an IP address can be used to identify the location from which a device connects to the Internet.
• Personnel: Refers to those people who are used by Tuvapeo or are under contract to perform a service on behalf of one of the parties.
• Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.
• Service: Refers to the service provided by Tuvapeo as described in the relative terms (if available) and on this platform.
• Third parties: Refers to advertisers, sponsors of competitions, promotional and marketing partners, and others that provide our content or whose products or services that we believe may interest it.
• Website: The Tuvapeo site, which can be accessed through this URL: https://tuvapeo.com/
• You: a person or entity that is registered with Tuvapeo to use the services.

What information do we collect?

We collect his information when visiting our platform, it is registered on our site, plays an order, subscribes to our newsletter, responds to a survey or complete a form.

• User name / name
• Phone numbers
• Electronic emails
• Mail addresses
• Billing addresses
• Age

How do we use the information we collect?

Any of the information we collect from you can be used in one of the following ways:

• To customize your experience (your information helps us to respond better to your individual needs)
• To improve our platform (we continually strive to improve what our platform offers based on the information and the comments we receive from you)
• To improve customer service (your information helps us respond more effectively to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other characteristic of the site
• To send periodic electronic emails

When does you use Tuvapeo the information of the end user of third parties?

Tuvapeo will collect the necessary end user data to provide tuvapeo services to our customers.

End users can voluntarily provide us with the information they have made available to social networks websites. If this information provides us, we can collect publicly available information from the social networks websites that you have indicated. You can control the amount of information that social media websites make public visiting these websites and changing their privacy settings.

When do you use Tuvapeo the information of the client of third parties?

We receive third -party information when communicating with us. For example, when you send us your email address to show interest in becoming a Tuvapeo client, we receive information from a third party that provides automatic fraud detection services to Tuvapeo. Occasionally, we also collect information that is made available to the public on social networks websites. You can control the amount of information that social media websites make public visiting these websites and changing their privacy settings.

Do we share the information we collect with third parties? 

We can share the information that we collect, both personal and non -personal, with third parties and advertisers, sponsors of competitions, promotional and marketing partners, and others that provide our content or whose products or services we believe we may interest you. We can also share it with our current and future affiliated companies and commercial partners, and if we are involved in a fusion, sale of assets or other commercial reorganization, we can also share or transfer your personal and non -personal information to our successors in interest.

We can hire suppliers of trusted third parties to perform functions and provide services, such as the accommodation and maintenance of our servers and the platform, storage and administration of databases, email administration, storage marketing, credit card processing, service and compliance with orders of products and services that you can buy through the platform. We are likely to share your personal information, and possibly some non -personal information, with these third parties to allow you to perform these services for us and you.

We can share parts of the data of our registration file, including IP addresses, for analytical purposes with third parties, such as web analysis partners, applications and advertising networks developers. If your IP address is shared, it can be used to estimate the general location and other technological data, such as connection speed, if you have visited the platform in a shared location and the type of device used to visit the platform. You can add information about our advertising and what you see on the platform and then provide audits, research and reports for us and our advertisers.

We can also disseminate personal and non -personal information about you to the Government, to officials responsible for enforcing the law or to private third parties, as we consider, to our exclusive criteria, necessary or appropriate to respond to claims, legal processes (including citations), to protect our rights and interests or those of a third party, the security of the public or of any person, to prevent or stop any illegal activity, little ethical or legally processable, or to comply with the orders. judicial, laws, rules and applicable regulations. 

Where and when is the information of customers and end users collects?

Tuvapeo will collect the personal information that sends us. We can also receive personal information about you from third parties as described above.

How do we use your email address?

By sending your email address on this platform, you agree to receive our emails. You can cancel your participation in any of these email lists at any time by clicking on the voluntary exclusion link or other option to cancel the subscription included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unre requested commercial emails, because we hate spam as much as you. By sending your email address, you also agree to allow us to use your email address for the guidance of the client audience in places like Facebook, where we show personalized advertising to specific people who have chosen to receive our communications. Email addresses sent only through the orders processing page will be used for the sole purpose of sending information and updates related to your order. However, if you have provided us with the same email through another method, we can use it for any of the purposes established in this policy. Note: If at any time you want to cancel the subscription so as not to receive future emails, we include detailed instructions to cancel the subscription at the bottom of each email.

How long do we keep your information?

We keep your information only while we need it to provide you with tuvapeo and fulfill the purposes described in this policy. This is also the case of any person with whom we share their information and carry out services in our name. When we no longer need to use your information and it is not necessary for us to keep it to comply with our legal or regulatory obligations, we will eliminate it from our systems or depersonalize it so that we cannot identify it.

How do we protect your information?

We implement a variety of security measures to maintain the security of your personal information when you order, enter, send or access your personal information. We offer the use of a safe server. All confidential / credit information provided is transmitted through Secure Socket Layer (SSL) technology and then encrypts in our database of payment gateway suppliers only to be accessible by those authorized with special rights to access said systems, and must maintain confidential information. After a transaction, your private information (credit cards, social security numbers, finance, etc.) is never filed. However, we cannot guarantee the absolute security of the information that transmits to Tuvapeo or guarantee that your information in the service is not accessed, disseminated, altered or destroyed by an infraction of any of our physical conditions, technical or management safeguards.

Could my information be transferred to other countries?

Tuvapeo is incorporated into GB. The information collected through our website, through direct interactions with you or the use of our help services can be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and can be seen and stayed anywhere in the world, including countries that may not have general application laws that regulate the use and transfer of said data. To the greater extent allowed by the applicable law, when using any of the above, you voluntarily accept the cross -border transfer and the accommodation of said information.

Is the information collected through the Tuvapeo service safe?

We take precautions to protect the security of your information. We have physical, electronic and administrative procedures to help safeguard, prevent unauthorized access, maintain data security and use your information correctly. However, neither people nor security systems are infallible, including encryption systems. In addition, people can commit intentional crimes, make mistakes or not follow policies. Therefore, although we make all reasonable efforts to protect your personal information, we cannot guarantee your absolute safety. If the applicable law imposes an inalienable duty to protect your personal information, you accept that intentional misconduct will be the standards used to measure our fulfillment with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections of the information that Tuvapeo collects depend on your relationship with Tuvapeo. The personnel can update or correct their information as detailed in our internal employment policies.

Customers have the right to request the restriction of certain uses and disseminations of personal identification information as follows. You can communicate with us to (1) update or correct your personal identification information, (2) change your preferences with respect to communications and other information you receive from us, or (3) Delete the personal identification information that is maintained on you in our system (subject to the next paragraph), canceling your account. These updates, corrections, changes and eliminations will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this privacy policy before said update, correction, change or elimination. To protect your privacy and security, we can take reasonable measures (such as requesting a unique password) to verify your identity before giving access to your profile or making corrections. You are responsible for keeping your unique password and the information of your account at all times.

You should keep in mind that technologically it is not possible to eliminate each and every one of the records of the information that has provided us with our system. The need to back up our systems to protect information from involuntary losses means that there may be a copy of your information in a way that cannot be erased and that will be difficult or impossible to locate for us. Immediately after receiving your application, all personal information stored in the databases that we actively use and other easily sought media will be updated, correct, change or eliminate, as appropriate, as soon as and to the extent that it is reasonable and technically possible.

If it is an end user and want to update, eliminate or receive any information that we have about you, you can do so by contacting the organization of which you are customer.

Staff

If you are a worker or tuvapeo applicant, we collect the information that provides us voluntarily. We use the information collected for human resources purposes to administer the benefits to workers and select applicants.

You can communicate with us to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) Receive a record of the information we have related to you. These updates, corrections, changes and eliminations will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this privacy policy before said update, correction, change or elimination.

Business sale

We reserve the right to transfer information to a third party in the case of a sale, fusion or other transfer of all or substantially all the assets of Tuvapeo or any of its corporate affiliates (as defined in this document), or the portion of Tuvapeo or any of its corporate affiliates with which the service is related, or in the case that we discontinue our business or present a petition or present a petition Case of bankruptcy, reorganization or similar procedure, provided that the third accepts to adhere to the terms of this privacy policy.

Affiliates

We can disseminate information (including personal information) about you to our corporate affiliates. For the purposes of this privacy policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by or is under common control with Tuvapeo, either by property or otherwise. Any information related to you that we provide to our corporate affiliates will be treated by these corporate affiliates in accordance with the terms of this privacy policy.

Law that governs

This privacy policy is governed by GB laws without taking into account its provision on law conflict. You accept the exclusive jurisdiction of the courts in relation to any action or dispute that arises between the parties under this privacy policy or in relation to it, except those people who may have the right to submit claims under the privacy shield or the Swiss-American framework.

Tlas GB laws, excluding their conflicts of laws, will govern this agreement and its use of the platform. Its use of the platform can also be subject to other local, state, national or international laws.

When using Tuvapeo or communicating with us directly, it means that you accept this privacy policy. If you do not agree with this privacy policy, you should not interact with our website or use our services. The continuous use of the website, direct interaction with us or after the publication of changes in this privacy policy that does not significantly affect the use or dissemination of your personal information will mean that you accept those changes.

Your consent

We have updated our privacy policy to provide total transparency about what is established when visiting our site and how it is used. By using our platform, registering an account or making a purchase, therefore accepts our privacy policy and accepts its terms.

Links to other websites

This privacy policy is applied only to services. The services can contain links to other websites that Tuvapeo does not operate or control. We are not responsible for the content, precision or opinions expressed on these websites, and these websites are not investigated, monitored or verified by our precision or integrity. Remember that when you use a link to go from services to another website, our privacy policy ceases to be in force. Its navigation and interaction on any other website, including those that have a link on our platform, are subject to the rules and policies of that website. These third parties can use your own cookies or other methods to collect information about you.

Cookies

Tuvapeo uses “cookies” to identify the areas of our website you have visited. A cookie is a small portion of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but are not essential for use. However, without these cookies, it is possible that certain functions, such as the videos, are not available or will be asked to enter your login data every time you visit the platform, since we could not remember that you had session previously. Most web browsers can be configured to disable the use of cookies. However, if cookies deactivates, you may not be able to access the functionality of our website correctly or at all. We never place personal identification information in cookies.

Block and disable similar cookies and technologies

Wherever you are, you can also configure your browser to block cookies and similar technologies, but this action can block our essential cookies and prevent our website from functioning properly, and it is possible that you cannot use all its functions and services completely. You should also keep in mind that you can also lose information saved (for example, saved login details, site preferences) If you block cookies in your browser. The different browsers make available different controls. Disable a cookie or category of cookie does not eliminate the cookie from your browser, you must do it from your browser, you must visit the help of your browser for more information.

Remarketing services

We use remarketing services. What is remarketing? In Digital Marketing, Remarketing (or Retargeting) is the practice of publishing internet ads to people who have already visited their website. It allows your company to seem that you are "following" people on the Internet through the publication of advertisements on websites and the platforms they use the most.

Payment details

With respect to any credit card or other payment processing details that have provided us, we commit ourselves to the fact that this confidential information is stored as a safely as possible.

Children's privacy

We do not address any person under 13. We do not collect personal identification information from any person under 13. If you are a father or guardian and know that your child has provided us with personal data, communicate with us. If we realize that we have compiled personal data of any person under 13 years of age without the verification of the parents' consent, we take measures to eliminate that information from our servers.

Changes in our Privacy Policy

We can change our service and our policies, and we may have changes in this privacy policy to precisely reflect our service and our policies. Unless the law requires otherwise, we will notify you (for example, through our service) before making changes in this privacy policy and we will give you the opportunity to review them before they enter into force. Then, if you continue using the service, you will be subject to the updated privacy policy. If you do not want to accept this or any updated privacy policy, you can eliminate your account.

Third -party services

We can show, include or make available third parties (including data, information, applications and other product services) or provide links to third -party websites or services (“third -party services”).

You recognize and accept that Tuvapeo will not be responsible for any third -party service, including your precision, integrity, punctuality, validity, compliance with copyright, legality, decency, quality or any other aspect of them. Tuvapeo does not assume or have any obligation or responsibility before you or any other person or entity for third parties services.

The third -party services and links to them are provided only for their convenience and you access them and use them completely under their own risk and subject to the terms and conditions of said third parties.

Monitoring technologies

• Cookies
  We use cookies to improve the performance and functionality of our platform, but are not essential for use. However, without these cookies, it is possible that certain functions, such as the videos, are not available or will be asked to enter your login data every time you visit the platform, since we could not remember that you had session previously.
  
  

 

• Sessions
  The name uses "sessions" to identify the areas of our website you have visited. A session is a small fragment of data that your web browser stores on your computer or mobile device.
  
  

 

Information on the General Data Protection Regulation (RGPD)

We may collect and use yours if it belongs to the European Economic Space (EEE), and in this section of our privacy policy we will explain exactly how and why these data are collected, and how we keep them under protection against replication or incorrect use.

What is RGPD?

RGPD is a privacy and data protection law throughout the EU that regulates how companies protect the data from EU residents and improves the control that EU residents have on their personal data.

The GDPR is relevant to any company that operates worldwide and not only for EU -based companies and EU residents. The data of our clients are important regardless of where they are, so we have implemented RGPD controls as our reference standard for all our operations worldwide.

What are personal data?

Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used by itself or in combination with other pieces of information to identify a person. Personal data goes beyond the name or email address of a person. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation and ethnicity.

Data protection principles include requirements such as:

• Personal data collected should be processed fairly, legal and transparently and should only be used in the way a person would reasonably expect.
• Personal data should only be collected to meet a specific purpose and should only be used for that purpose. Organizations must specify why they need personal data when they are collected.
• Personal data should not be kept longer than necessary to fulfill their purpose.
• People covered by the GDPR have the right to access their own personal data. They can also request a copy of your data and that your data is updated, eliminated, restricted or move to another organization.

Why is GDPD important?

RGPD adds some new requirements with respect to how companies must protect the personal data of people who collect and process. It also increases bets for compliance by increasing the application and imposing greater fines for non -compliance. Beyond these facts, it is simply the right thing. In Tuvapeo we firmly believe that the privacy of your data is very important and we already have solid security and privacy practices that go beyond the requirements of this new regulation.

Individual rights of the interested party: access, portability and data disposal

We are committed to helping our clients meet the rights requirements of GDPR data subjects. Tuvapeo processes or stores all personal data in suppliers that meet DPA and have been completely examined. We store all conversations and personal data for a maximum of 6 years, unless your account is eliminated. In which case, we eliminate all the data according to our terms of service and privacy policy, but we will not keep them for more than 60 days.

We are aware that if you work with EU clients, you should be able to provide them with the ability to access, update, recover and eliminate personal data. We have been configured as self -service from the beginning and we have always given access to your data and your customer data. Our customer service team is here to answer any questions you may have about how to work with the API.

Contact us

No dude en contactarnos si tiene alguna pregunta.

• Through email: info@tuvapeo.com
• Through the phone number: +34 657 756 213
• Through this link: https://tuvapeo.com/pages/contact